Twilio Lays Off 11% Of Workforce Amidst Rapid Growth

Twilio Lays Off 11% Of Workforce Amidst Rapid Growth

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Twilio is a cloud communications platform that provides businesses with an easy way to send and receive text messages, voice calls, video calls and data transfers. The company recently announced plans to lay off 11% of its workforce.

What Is Happening At Twilio?

Twilio is reducing its workforce by 11%, or about 190 jobs, in an effort to focus on its long-term priorities. The company has been struggling financially for some time and this move is designed to shore up its finances. Twilio CEO Jeff Lawson said that the layoffs are not related to any regulatory issues.

The company’s main product is the Voice app, which lets people make phone calls and send text messages without having to use a traditional phone service. But competition from newer apps like WhatsApp and FaceTime has hurt Twilio’s business. In addition, there has been a trend of people using voice assistants like Amazon’s Echo more than traditional phones.

Overall, this is not a piece of good news for the tech industry as it shows how difficult it can be for startups to survive in today’s competitive market. However, Twilio may have found salvation in its plans to focus on other products and services such as data analytics and artificial intelligence.

How Many People Will Be Affected?

Twilio plans to lay off 11% of its workforce. This will include cutting jobs in engineering, sales and customer support. Affected employees will receive severance packages and be given the opportunity to apply for other open positions at the company.

Twilio has seen a 20% increase in customer demand over the last two years, but not enough growth in other areas of the business to keep up with that demand. The layoffs are meant to focus on areas where Twilio can make more significant improvements and grow faster.

Why Is Twilio Laying Off Employees?

Twilio is laying off 11% of its workforce to give it’s business a “structural refresh.” The company has seen slower growth in recent quarters and decided to make these layoffs in order to “focus on our strategy and execute it better.” Twilio’s CEO, Jeff Lawson, said that the layoffs will not have a significant impact on customer service or product quality.

What Else Should You Know About Twilio’s Layoff Plans?

Twilio is planning to lay off 11% of its workforce in an effort to streamline its operations. The layoffs will take place over the next few months, and they are expected to impact around 200 employees. Twilio CEO Jeff Lawson said that the cuts will help the company focus on its core businesses and improve its efficiency.

What Are My Options If I Am Affected By The Layoff?

If you are one of the 11% of employees who will be laid off by Twilio, there are a few things to keep in mind. First and foremost, Twilio is committed to providing support to its employees throughout this process. This includes offering a severance package, assistance with finding new employment, and access to resources like career counselling and job search assistance.

If you are looking for immediate help finding a new job, there are a number of resources available. Twilio has partnered with Indeed and Hired to provide access to their respective databases of jobs. Additionally, the company has created an internal job board that can be searched by department and location. Finally, Twilio offers on-site Career Development Seminars that cover topics like resume writing and interviewing techniques.

While it may be difficult to find work right away after being laid off, keeping your options open is important. By staying active on social media (especially LinkedIn), networking with other former employees, and consulting with career counsellors or other resources available through your employer or through outside organizations like Indeed or Hired, you can make the transition from employee to the job seeker as smooth as possible.


Twilio is experiencing rapid growth, which has required the company to make some tough decisions in order to continue growing. Unfortunately, this means that it will be laying off employees from time to time.


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